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Assessing Organizational Communication
Strategic Communication Audits

Cal W. Downs and Allyson D. Adrian

292 Pages
Size: 7" x 10"
A Paperback Original
May 2004
ISBN 978-1-59385-010-4
Cat. #5010
Price: $47.00 $39.95
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e-Book
April 2012
ISBN 978-1-4625-0660-6
EPUB format
Price: $47.00 $39.95
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1. Communication Audits as Organizational Development

2. Initiating and Planning an Assessment

3. Conducting Team Audits, David Cook, James Patterson, and Cal W. Downs

4. Choosing Focal Areas to Assess

5. The Interview: The Most Basic Assessment Technology

6. Diagnosis through Questionnaires

7. The International Communication Association Survey

8. Downs-Hazen Communication Satisfaction Questionnaire, Phillip G. Clampitt

and Cal W. Downs

9. Critical Communication Experience Survey

10. ECCO Analysis

11. Diagnosing Communication Networks,

D. Thomas Porter and Allyson D. Adrian

12. Focus Group Interviews

13. Final Analysis and Interpretation

14. The Final Report

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