Michael P. Nichols

314 Pages Size: 6" x 9"
Paperback February 2009 ISBN 978-1-59385-986-2 Cat. #5986 Price: $16.95 $14.41 order	Hardcover February 2009 ISBN 978-1-60623-064-0 Cat. #3064 Price: $40.00 $34.00 order	E-book March 2011 ISBN 978-1-60623-736-6 EPUB format Price: $16.95 $14.41 order

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• table of contents
• sample chapter
• about the author
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I. The Yearning to Be Understood

1. "Did You Hear What I Said?": Why Listening Is So Important

2. "Thanks for Listening": How Listening Shapes Us and Connects Us to Each Other

3. "Why Don't People Listen?": How Communication Breaks Down

II. The Real Reasons People Don't Listen

4. "When Is It My Turn?": The Heart of Listening: The Struggle to Suspend Our Own Needs

5. "You Hear Only What You Want to Hear": How Hidden Assumptions Prejudice Listening

6. "Why Do You Always Overreact?!": How Emotionality Makes Us Defensive

III. Getting Through to Each Other

7. "Take Your Time—I'm Listening": How to Let Go of Your Own Needs and Listen

8. "I Never Knew You Felt That Way": Empathy Begins with Openness

9. "I Can See This Is Really Upsetting You": How to Defuse Emotional Reactivity

IV. Listening in Context

10. "We Never Talk Anymore": Listening Between Intimate Partners

11. "Nobody around Here Ever Listens to Me!": How to Listen and Be Heard within the Family

12. From "Do I Have To?" to "That's Not Fair!": Listening to Children and Teenagers

13. "I Knew You'd Understand": Being Able to Hear Friends and Colleagues

Epilogue