Communicating Across Cultures

Second Edition

Stella Ting-Toomey and Tenzin Dorjee

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October 4, 2018
ISBN 9781462536481
Price: $117.00
464 Pages
Size: 7⅜" x 9¼"
October 8, 2018
ISBN 9781462536474
Price: $57.00
464 Pages
Size: 7⅜" x 9¼"
October 1, 2018
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Price: $57.00
464 Pages
print + e-book
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464 Pages
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This highly regarded text—now revised and expanded with 50% new material—helps students and professionals build their knowledge and competencies for effective intercultural communication in any setting. The authors' comprehensive, updated theoretical framework (integrative identity negotiation theory) reveals how both verbal and nonverbal communication are affected by multilayered facets of identity. Written in a candid, conversational style, the book is rich with engaging examples illustrating cultural conflicts and misunderstandings that arise in workplace, educational, interpersonal, and community contexts. Readers learn how to transform polarized conversations into successful intercultural engagements by combining knowledge about culture with mindful listening and communication skills.

New to This Edition

“The book is easy to read and contains numerous tables/figures to clarify the text….This book does a good job of exploring various aspects of intercultural communication. The use of IINT is a perspective that has a strong research foundation and the book will be a wonderful addition to the libraries of clinicians and researchers.”

Doody's Review Service

“Of inestimable value for all individuals who recognize the importance of 'global and domestic diversity trends....Whether one is conversing with peers, loved ones or business contacts, using the strategies and information found in the pages of this book will, most assuredly, add to the quality of those interactions.”

Transcultural Psychiatry (on the first edition)

“I have reviewed almost all of the current intercultural communication texts, and I can state with certainty that Communicating Across Cultures, Second Edition, is the best I have read. The text is thorough, yet remains interesting, engaging, and digestible. Today, more than ever, we need to concentrate on building cultural competencies in our students. This text is a vehicle for doing so.”

—Michael J. Woeste, EdD, Department of Communication, University of Cincinnati

“What courage! In the midst of the greatest global mobility ever, Ting-Toomey and Dorjee have seized this moment to weave together intercultural knowledge, attitudes, and behaviors to develop powerful bridges across troubled waters. Expanding on Ting-Toomey’s first edition, the second edition eloquently synthesizes different contexts, disciplines, and perspectives. The book's examination of mindfulness and identity negotiation encompasses both domestic and international complexities. New discussions of mobility, adjustment and acculturation, and social identity theory are fresh and relevant. This sophisticated text, suitable for upper-division undergraduates and graduate students, will take center stage on your desk.”

—Janet M. Bennett, PhD, Executive Director, The Intercultural Communication Institute

“Utilizing an integrative identity negotiation theory framework, this book offers an in-depth, comprehensive, and research-based treatment of major intercultural communication theories and concepts, suitable for advanced undergraduate and beginning graduate courses. It examines core intercultural communication variables—identity, competence, values, culture shock, language, and nonverbal communication—before turning to important issues and settings such as immigration, intergroup biases, conflict, intimate relationships, and ethics. I am particularly pleased to see attention given to peace building and social justice issues in the second edition. Ting-Toomey and Dorjee bring into the text their own rich experiences with intercultural communication, providing the reader with both motivation and tools for examining interaction and relationships in an increasingly interdependent, interconnected, and globalized world.”

—Benjamin J. Broome, PhD, Hugh Downs School of Human Communication, Arizona State University

“The book pinpoints and substantively addresses significant factors that affect intercultural human relationships in multiple global contexts. Each chapter provides substantive content followed by a chapter summary and critical thinking questions. This well-researched second edition provides what students need to hone their knowledge, skills, practices, and sensitivities with regard to diverse populations. It will make a good required text for my Ethnic and Cultural Concepts and Principles course.”

—Rita Takahashi, PhD, School of Social Work, San Francisco State University

Table of Contents

I. Conceptual Foundations and Contextual Settings

1. Intercultural Communication: An Introduction

2. Intercultural–Intergroup Engagement: An Integrative Identify Negotiation Theory Framework

3. Sojourners’ Culture Shock and Intercultural Adjustment Patterns

4. Immigrants’ Acculturation Process and Intergroup Contacts

II. Navigating Intercultural and Intergroup Communication with Mindfulness

5. Developing Intercultural and Intergroup Communication Competence: A Mindfulness Lens

6. Cultural Value Dimensions and Intercultural Encounters

7. Mindful Intercultural Verbal Communication

8. Mindful Intercultural Nonverbal Communication

III. Boundary Regulation and Intercultural–Intergroup Relationship Development Processes

9. Understanding Intergroup Perceptual Filters, Biases, and Communicative Distance

10. Attending to Intercultural and Intergroup Conflict Issues

11. Attuning to Intercultural–Intimate Relationship Development Processes

12. Becoming Ethical Intercultural Practitioners and Improving Communication Practices

Appendix A. Researching Intercultural and Intergroup Communication: Three Paradigms and Conflict Studies Examples

Appendix B. “Be Surprised and Also Holding On!”: Honors Convocation Keynote Speech, May 22, 2009, Stella Ting-Toomey

Appendix C. “Never Give Up!”: Commencement Speech, May 21, 2017, Tenzin Dorjee


Author Index

Subject Index

About the Authors

Stella Ting-Toomey, PhD, is Professor of Human Communication Studies at California State University, Fullerton (CSUF). Her teaching passions include intercultural communication theory and training and interpersonal conflict management. She is the author or editor of 17 scholarly books, two instructional manuals, two interactive student resource guides, and more than 120 articles and chapters. Dr. Ting-Toomey has delivered major keynote speeches on mindful intercultural communication in the United States and internationally. She has also conducted a variety of intercultural conflict competence training workshops for corporations and nonprofit institutes. She is a recipient of the CSU Wang Family Excellence Award and the CSUF Outstanding Professor Award. Dr. Ting-Toomey’s sojourning and immigrant experiences—as an international student departing from Hong Kong and arriving at Iowa City, and from Iowa City to Seattle, and then from Seattle onward to New Brunswick, Tempe, and Fullerton—together with her daily contact with culturally diverse students at CSUF, have enriched her theorizing and researching journey.

Tenzin Dorjee, PhD, is Associate Professor of Human Communication Studies at California State University, Fullerton. His primary teaching and research interests are in intergroup–intercultural identity issues, social justice, and conflict resolution. He is a recipient of faculty recognition awards for outstanding achievements in teaching, research, and community service and was recognized as Distinguished Faculty Marshal of the College of Communications and as Distinguished Faculty Member of the Department of Human Communication Studies. In 2016, the U.S. House of Representatives appointed Dr. Dorjee to the United States Commission on International Religious Freedom (USCIRF). He has traveled to Burma and Iraq to monitor religious freedom conditions and testified before the U.S. Congress on religious freedom conditions in Tibet and China. In 2018, he was reappointed to the USCIRF and was unanimously elected Chair of the bipartisan commission. He has authored or coauthored articles and book chapters on Tibetan culture, identity, and conflict resolution, among other topics. He has also translated for His Holiness the Dalai Lama and many preeminent Tibetan Buddhist professors in India and North America. Dr. Dorjee's work distills his rich intercultural lived experiences—from growing up and working as a Tibetan refugee in India for more than 30 years to becoming a professor and the first Tibetan American commissioner on the USCIRF—as well as his theoretical and research insights.


Students in communication, international studies, business, education, social work, psychology, counseling, sociology, and anthropology; business people, educators, psychologists, and others seeking to improve their intercultural communication competence.

Course Use

Serves as a text in advanced undergraduate- and graduate-level courses such as Intercultural Communication, Communication Theory, Cross-Cultural Understanding, Language and Culture, Ethnic and Cultural Concepts, and Multicultural Counseling.
Previous editions published by Guilford:

First Edition, © 1999
ISBN: 9781572304451
New to this edition: