Guilford Publications is an equal opportunity employer committed to attracting and retaining a talented, dedicated staff. Located in New York City, we publish acclaimed books and periodicals in the areas of psychology and mental health, education, research methods, and geography. We offer our employees a collaborative and highly productive work environment, excellent benefits, and opportunities for career development.
If you do not see a relevant position listed but would like to be considered for future openings, please send your resume and cover letter to Lynn Penney (email@example.com), Director of Human Resources and Administration.
Current Positions Open:
Customer Service Representative
We are looking for a productive and organized customer service representative to work in our Fulfillment Department. This is an excellent opportunity for candidates looking to start a career in publishing. Previous hires have been promoted within the company to positions in Marketing, Sales, Acquisitions and other departments. Duties will include:
- Provide customer service for key accounts, keeping up to date with customer's policies and requirements and communicating these with Sales, Credit and our warehouse
- Author conference rep - contacts organizers of conferences and meetings where our authors are speaking and arranges for sales or CBE’s to be present
- Process orders, credits and other data entry tasks as needed
- Provide customer service via telephone, email and in-person to our customers
Candidate should have some customer service experience, strong data entry skills and the desire to learn new skills and grow with the position and within the company. This individual should be able to work in a relaxed yet fast-paced environment and have the ability to prioritize both with and without supervision. This full-time position requires excellent verbal and written communication skills and is very detail-oriented. Facility with Excel required as is occasional travel to conferences.
Candidates should send their resume with a well-written cover letter, including both salary history and requirement, to the attention of William McEvoy at firstname.lastname@example.org. Please note that resumes received without cover letters will not be considered. The cover letter should address your key skills and how they might apply to the above job requirements.
No calls, no snail mail, faxes, no agencies please.