An Update from Guilford on the Coronavirus (COVID-19)

Here at Guilford Press, we recognize that this is a time of great uncertainty for all of us. As a leading publisher of mental health resources, we are committed to offering our support.

In order to maintain the health and safety of our employees, our New York City office is closed and all staff are working remotely. We are endeavoring to keep our operations as normal as possible during this time, and are pleased to report that our warehouse is open and currently operating at near normal capacity. All Guilford staff can check personal voicemail messages, but email and the inquiry forms on our website are the best ways to reach us. Please see the information below and on our Contact Us page on how best to contact us.

Our COVID-19 Resource Page offers a wealth of helpful free content for self-help, parenting, clinical practice, and teaching. Find relevant audio, print, and video resources from our books, plus tips, resources, and blog posts from Guilford authors.

Be well, and thank you for being part of the greater Guilford community.

CUSTOMERS:

Placing Orders:

We are happy to report that our warehouse is currently operating at near normal capacity.

The United States Postal Service advises us that customers should expect shipments to take one or two business days longer than normal to arrive.

We will keep this page updated if there are any changes, and ask for your patience if your order is delayed.

Orders placed on the website or sent via EDI are being processed daily.

Orders sent to orders@guilford.com are being processed daily.

At this time, we cannot process orders sent by mail or fax. If you need to send a purchase order, please send a PDF of it to orders@guilford.com.

Unfortunately, we are unable to accept phone orders at the current time. For faster service, email your order to orders@guilford.com.

Of course, e-books are available for immediate delivery.

Customer Service:

The best way to be in touch with customer service is to email us at: info@guilford.com. Please be assured this email box is being monitored constantly.

Accounts Receivable and Credit:

Send inquiries on your account to ar@guilford.com.

AUTHORS:

Contacting Staff Members:

Staff members in New York are all working remotely. They are able to check personal voicemail messages, but email is the best way to contact us during this time. See the information on this page plus our Contact Us page and on our For Authors page for the best way to reach us.

Royalties:

We have sent out statements and checks for those authors with payments due to them in March. If you have questions or need a copy of your current statement sent to you via email, please contact us at royalty@guilford.com.

ACCOUNTS PAYABLE:

For questions on payments or invoices, contact us at ap@guilford.com.

GENERAL INQUIRIES:

Send an email to info@guilford.com and your inquiry will be forwarded to the correct person.

LIBRARIANS:

Guilford knows how important information is during a time like this, and how much communities rely on libraries to fill that need. That is why we are working strategically with the major e-book providers as the best way to make the most titles readily available to the public in response to the coronavirus outbreak.

In order to support the community and students without textbooks, Guilford is cooperating with the e-book suppliers to the academic and public libraries to provide libraries with unlimited access to its e-book titles already in their collections. Contact your e-book supplier for details.

In response to the COVID-19 crisis, Guilford has made all content from Guilford Journals free to all users through July 31, 2020.

Any additional options will be posted here when they become available.

PROFESSORS:

Many universities are temporarily closed, leaving students without their textbooks. In order to support these students, Guilford is cooperating with e-book suppliers to offer libraries unlimited access to its e-book titles already in their databases for the next 90 days. Contact your library to see if any of the Guilford books you have required or recommended are available.

Guilford is pleased to be one of the publishers participating in the Education Continuity License program at the Copyright Clearance Center. The program grants limited permission to make copies of certain chapters if you have a legally obtained copy of the book. For more information about this program and how it might help you and your students, please see the details on the Copyright Clearance Center’s website.

We have been contacted by other e-book suppliers that serve the student market directly and have arranged for our books to be made available to help your students. Those suppliers will contact students directly.

We’ll update this page when other arrangements are made.

STUDENTS:

Many universities are temporarily closed, leaving students without their textbooks. In order to support these students, Guilford is cooperating with e-book suppliers to offer libraries unlimited access to its e-book titles already in their databases for the next 90 days. Contact your library to see if any of the Guilford books you need are available.

Guilford is participating in the VitalSource Helps program. You can get further details here.

We have been contacted by other e-book suppliers that serve the student market directly and have arranged for our books to be available to help you. Those suppliers will contact you directly.

Students with qualifying disabilities can find many Guilford books on Bookshare, with which Guilford has been a long-term partner. You can find more information and other resources on their general student resources page.

We’ll update this page when other arrangements are made.

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