Guilford Publications (Guilford Press), founded in 1973, is an independent academic/scholarly press located in midtown Manhattan, NYC, near Penn Station. We publish acclaimed books and periodicals in the areas of psychology, mental health, wellness, education, social sciences, research methods, geography, and other related fields. We pride ourselves on science-based works, by respected experts, that aim to advance knowledge, support individual and societal well-being, and make a difference in the lives of clinicians, researchers, students, educators, and general readers around the world.
As a company, Guilford is full of people who are passionate about the works we publish and the company’s role as an independent publisher with a long-history of excellence. Guilford offers an ethical and compassionate work environment, where staff members are respected and valued. We build staff skills and as an organization we encourage staff to be open to learning new skills. We strive for a healthy work-life balance, appreciating that our staff have multi-faceted, full lives.
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, gender identity, age, sexual orientation, disability, religion, creed, national origin, marital/partnership status, pregnancy, reproductive health decision making, arrest or conviction status, status as a victim of domestic violence, military status, or any other characteristic protected by local, state or federal law.
Director of Operations
Guilford Press seeks a dynamic Director of Operations to join our team and be responsible for the development and execution of effective product workflow, from manuscript transmittal to customer delivery and support.
Our next Director of Operations will oversee a variety of functional teams, including production, manufacturing, fulfillment/customer service, data operations, and IT. Given the rapid pace of change throughout the publishing industry, optimized workflow and careful cost management of operations are critical to the success of the company. The successful candidate will play a pivotal role as change agent in that process – capable of scoping out and addressing current workflow inefficiencies, as well as determining processes needed to implement and scale new product and business models. The ability to lead content management, expanding the types of products and services Guilford offers customers is essential to this role and Guilford’s future success.
The Director of Operations is a member of Guilford’s senior leadership team and a key participant in the planning and implementation of the company’s strategic growth goals. The successful candidate must have superior people management skills to lead a large 28-member in-house team and to develop and maintain outside vendor and partner relationships.
Responsibilities
- Partner with Editor-in-Chief to develop the workflows, schedules, and processes needed to support current and future publishing plans.
- Develop leadership capacity and responsibilities of staff in key roles. Manage departments within budget limitations.
- Work with Manufacturing and Fulfillment Managers to effectively manage inventory levels and costs.
- Oversee and aid as needed the staff who manage Guilford’s relationships with printing houses, warehousing, external fulfillment services, and content management service providers.
- Lead cross-departmental planning for new initiatives, including costs and operational challenges.
- Supervise Production Director; oversee production quality management, efficient workflows, and the development and execution of plans to produce the next generation of product models and digital assets.
- Supervise Fulfillment Manager; oversee strong customer service through all facets of customer communication.
- Supervise Operations Manager and data/IT team in maintaining and developing company-wide network security, software programs, and databases; providing technology support and reporting functionality for business decisions.
- Supervise Manufacturing Manager in print planning and vendor relationships.
Requirements
- A minimum of 10 years managerial experience in publishing operations and/or content management, with a strong background in change management.
- Outstanding people management skills, with direct experience supervising managers.
- Strong budgetary management and relationship management skills.
- Superior knowledge of print and digital production processes.
- Creative problem-solving skills, with the ability to assess, develop, and implement efficient workflows for content delivery, as well as the ability to assess and partner successfully with an array of internal and external parties.
Work Arrangements
We prefer this position to be based out of our New York City office (near Penn Station in midtown Manhattan) with a hybrid schedule of on-site office and remote work.
Compensation
The pay range for this position is $160,000 to $175,000 annually. Guilford’s comprehensive benefits package includes medical, dental, vision, HRA and FSA arrangements, disability insurance, 401(k), 401(k) match, profit-sharing bonus, an incentive and recognition program, commuter pre-tax benefits, and professional development opportunities.
To Apply / Special Instructions
When you apply for a position, we’d like to know why you want to work here and why you’re interested in this job. We strongly encourage candidates to send a cover letter along with their resume. These can be emailed to the attention of Tim Stookesberry at resume@guilford.com. In the email subject line, please include “Director of Operations.”