Guilford Press is an equal opportunity employer committed to attracting and retaining a talented, dedicated staff. Located in New York City, we publish acclaimed books and periodicals in the areas of psychology and mental health, education, research methods, and geography. We offer our employees a collaborative and highly productive work environment, excellent benefits, and opportunities for career development.
Current Open Position
Data is pivotal to making sales in publishing today and we seek an experienced data management professional that can help us maintain and use our data effectively.
As the Data Manager, you would be responsible for managing the metadata and our Titles Management (TMM) database for titles at Guilford Publications, including managing internal and external data feeds, ensuring data integrity, and improving workflows throughout our company. Working closely with our Sales Department, you would investigate and resolve external data issues as they are discovered. You will contribute to other IT and database needs, such as cross training on ebook distribution procedures and leading parts of the database training for new employees.
We are looking for you to have very strong Excel skills, database report writing skills, and experience with managing data. Additional experience in publishing, with using Crystal Reports, and with SQL are all useful. To succeed you will need to have solid communication skills, such as being able to help translate data and reporting needs to, and from, non-technical staff. You will also need to have experience in planning, scheduling and following up on complex projects.
This is an on-site position in midtown Manhattan. You would be a member of the Technical team at Guilford, reporting to the Director of Administration, and interfacing throughout the company as well as with outside vendors.
How to Apply: Candidates should send their resume with a well-written cover letter, including salary requirement, to the attention of Lynn Penney at firstname.lastname@example.org. Include the title of the position in the email subject line: “Data Manager”.
Customer Service Professional
We have an excellent opportunity in our Fulfillment Department if you are looking to start a career in publishing. Previous hires have been promoted within the company to positions in our Marketing, Sales, Rights, and Editorial departments.
We seek a productive and organized customer service professional who enjoys interacting with customers and authors by phone, email, and in person. You will be responsible for managing key accounts, learning their policies and requirements, and processing their orders and credit memos. You will liaise with authors to get their books to speaking engagements and conferences. The publishing industry is changing, and you will be called upon to take on special projects in order to find solutions to new problems.
You should have customer service or related work experience with strong data entry, problem solving, and communication skills. You should be willing to learn new skills, but already have a facility with Excel and strong general computer skills. Occasional travel to conferences is required. We offer a collaborative environment, while seeking staff who can work independently. We have a relaxed atmosphere and maintain high expectations.
How to Apply: Candidates should send their resume with a well-written cover letter and salary required, to the attention of Christopher Etsell at email@example.com with Customer Service Professional in the subject line. Please note that resumes received without cover letters will not be considered. The cover letter should address your key skills and how they might apply to the above job requirements. This is a full time position with competitive salary and excellent benefits.