Guilford Publications (Guilford Press), founded in 1973, is an independent academic/scholarly press located in midtown Manhattan, NYC, near Penn Station. We publish acclaimed books and periodicals in the areas of psychology, mental health, wellness, education, social sciences, research methods, geography, and other related fields. We offer our employees a collaborative and highly productive work environment, excellent benefits, and opportunities for career development.

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, gender identity, age, sexual orientation, disability, religion, creed, national origin, marital/partnership status, pregnancy, arrest or conviction status, status as a victim of domestic violence, military status, or any other characteristic protected by local, state or federal law.


Customer Service Professional

Guilford Press, an independent academic/scholarly publisher of high-quality works in Psychology, Education, Research Methods, and related fields, for professionals and the general reader, has an excellent opportunity in our Fulfillment Department for those looking to start a career in publishing. We seek a productive and organized customer service professional who enjoys interacting with customers and authors by phone, email, and on occasion, in person. Those in our Fulfillment Department have direct contact and learning opportunities with many of the crucial duties involved in independent publishing, including order fulfillment, inventory maintenance, ecommerce, accounts payable and receivable, supporting marketing efforts, and working with major domestic resellers and international distributors.

Responsibilities

You will be responsible for managing key accounts, learning their policies and requirements, and processing their orders and credit memos. You will liaise with authors to get their books to speaking engagements and conferences. The publishing industry is changing, and you will be called upon to take on special projects in order to find solutions to new problems.

Qualifications / Requirements

Work Arrangements

This position is based out of our New York City office (near Penn Station in midtown Manhattan). This is not a remote work only, or fully remote, opportunity. After training and successful performance, this position may allow for a hybrid of office-based and remote work; however, candidates must be available to work on-site from our New York City office location. It may also be worked, if desired, fully from the Guilford Press office.

Compensation

Pay range for this position is $20 to $21.50 per hour with eligibility for over-time. Comprehensive benefits (medical, dental, vision, disability, 401k, pre-tax benefits, professional development opportunities) are offered.

To Apply / Special Instructions

Guilford is a company full of people who are passionate about the titles we publish. When you apply for a position, we want to know why you want to work here and why you’re interested in this job. Candidates should send their resume with a cover letter to the attention of Christopher Etsell at resume@guilford.com. In the email subject line, please include “Customer Service Professional.” For those candidates that advance to the final stages of the recruitment, a brief writing exercise will be required.


Technical Support Specialist

Guilford Press seeks an experienced, tech-savvy candidate, who is comfortable working with all levels of employees, both in-person and remotely, to join our operations team as a Technical Support Specialist.

The Technical Support Specialist will provide Guilford employees—approximately 85 end users in a hybrid work environment—with a smooth and responsive support experience for their technical issues and training needs involving company-wide software and basic network/hardware. This new position serves as the account owner and administrator for company-wide software programs, and assesses both current and future company needs. The Technical Support Specialist must also create excellent documentation for Guilford’s practices and technical procedures associated with its company-wide software and network/hardware needs.

Responsibilities

Requirements

Work Arrangements

This position is based out of our New York City office (near Penn Station in midtown Manhattan). This is not a remote work only, or fully remote, opportunity. This position does, however, have the possibility of developing into a hybrid schedule of on-site office and remote work. It may also be worked, if desired, fully from the Guilford Press office.

Compensation

The pay range for this position is $60,000 to $66,000 annually. Comprehensive benefits (medical, dental, vision, disability, 401k, pre-tax benefits, professional development opportunities) are offered.

To Apply / Special Instructions

Guilford is a company full of people who are passionate about the works we publish and the company’s role as an independent publisher with a long-history of excellence. When you apply for a position, we want to know why you want to work here and why you’re interested in this job. Candidates should send their resume with a cover letter to the attention of Amanda Baker at resume@guilford.com. In the email subject line, please include “Technical Support Specialist.”