Guilford Publications is an equal opportunity employer committed to attracting and retaining a talented, dedicated staff. Located in New York City, we publish acclaimed books and periodicals in the areas of psychology and mental health, education, research methods, and geography. We offer our employees a collaborative and highly productive work environment, excellent benefits, and opportunities for career development.
If you do not see a relevant position listed but would like to be considered for future openings, please send your resume and cover letter to Lynn Penney (lynn.penney@guilford.com), Director of Human Resources and Administration.
Current Positions Open:
Administrative Assistant
Guilford Press is seeking a full-time Administrative Assistant to join our team. This entry-level position requires at least one year of successful office administrative experience with strong data entry skills, customer service, time management, and organizational skills.
Major duties include:
- Provide excellent customer service at reception desk for calls and guests.
- Perform accurate data entry, audits, and maintenance of data within our title information database.
- Monitor and correct errors for print and e-book metadata at online marketplaces.
- Accurately export data into sales reports into mailing lists.
- Run mailing lists from customer database, plus compile in-house mailing lists for marketing department.
- Work closely with office manager and marketing and sales department on diverse projects.
Candidate must have a superior eye for detail and accurate data entry skills. Candidate needs to be flexible to accommodate a variety of work demands and reporting to multiple departments. This position plays a vital role in maintaining accurate data used throughout the company and in the marketplace. Knowledge of numerous Internet browsers, Microsoft Word, and Microsoft Excel required.
Special Instructions:
Candidates should send their resume with a well-written cover letter, including salary requirement, to the attention of Dan Fingerman at resume@guilford.com with the subject line: “Administrative Assistant.” Please note that resumes received without cover letters will not be considered.
No calls, snail mail, faxes, and no agencies please.
Customer Service Representative
We are looking for a productive and organized customer service representative to work in our Fulfillment Department. This is an excellent opportunity for candidates looking to start a career in publishing. Previous hires have been promoted within the company to positions in Marketing, Sales, Acquisitions and other departments.
- Provide customer service for key accounts, keeping up to date with customer's policies and requirements and communicating these with Sales, Credit and our warehouse.
- Author conference rep - contacts organizers of conferences and meetings where our authors are speaking and arranges for sales or CBE’s to be present.
- Dispatching internal reports, and commenting on trends, offering new ideas for acquiring e-names, and status of incentive offers.
- Process orders, credits and other data entry tasks as needed.
- Provide customer service via telephone, email and in-person to our customers.
Candidate should have some customer service experience, strong data entry skills and the desire to learn new skills and grow with the position and within the company. This individual should be able to work in a relaxed yet fast-paced environment and have the ability to prioritize both with and without supervision. This full-time position requires excellent verbal and written communication skills and is very detail-oriented. Facility with Excel required as is occasional travel to conferences.
Special Instructions:
Candidates should send their resume with a well-written cover letter, including salary requirement, to the attention of David Mitchell at resume@guilford.com. Please note that resumes received without cover letters will not be considered. The cover letter should address your key skills and how they might apply to the above job requirements.
No calls, snail mail, faxes, and no agencies please.
