2. Introduction to the Research Relationship

3. Planning the Interview

4. Beginning the Interview

5. The Empathic Attitude of Listening

6. The Research Relationship, Part II: Ethics and Humanity

7. The Good Interview

8. Learning from Bad and Difficult Interviews

9. Dos and Don'ts of Interviewing

10. After the Interview

11. Conclusion

Appendix A. Interview Aids

Appendix B. Sample Additional Questions

Appendix C. Sample Informed Consent Form