2. Responding to a Crisis, Melissa Allen Heath, Dawn Sheen, Neil Annandale, and Bart Lyman

3. Communication: How to Listen, What to Say, and How to React, Melissa Allen Heath and Annette Jerome

4. Children's Literature: A Resource to Assist with Crisis Intervention, Dawn Sheen, Melissa Allen Heath, Nathan Jones, Emily Heaton, and April Gstettenbauer

5. Assisting Students with Specific Problems, Dawn Sheen, Melissa Allen Heath, Jolene Campbell, Chrisandra Melville, and Bart Lyman

6. Preparing Noninstructional Personnel and Bus Drivers to Assist with Crisis Prevention and Intervention, Melissa Allen Heath and Ellie L. Young

7. Avoiding Burnout: Taking Care of Yourself, Melissa Allen Heath and Bart Lyman

Appendix A: Free Crisis Intervention Resources from the Substance Abuse and Mental Health Services Administration

Appendix B: Additional Books for Bibliotherapy

References