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The Lost Art of Listening

Third Edition
How Learning to Listen Can Improve Relationships

Michael P. Nichols and Martha B. Straus

HardcoverPaperbacke-bookprint + e-book
March 24, 2021
ISBN 9781462545049
Price: $30.00
370 Pages
Size: 6" x 9"
March 24, 2021
ISBN 9781462542741
Price: $19.95
370 Pages
Size: 6" x 9"
February 22, 2021
PDF and Accessible ePub ?
Price: $19.95
370 Pages
print + e-book
Paperback + e-Book (PDF and Accessible ePub) ?
Price: $39.90 $23.94
370 Pages
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Watch Martha Straus discuss five ways to be a better listener.Video: Five Strategies to Help You Become a Better Listener

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I. The Yearning to Be Understood

1. "Did You Hear What I Said?": Why Listening Is So Important sample

2. "Thanks for Listening": How Listening Shapes Us and Connects Us to Each Other

3. "Why Don’t People Listen?": How Communication Breaks Down

II. The Real Reasons People Don’t Listen

4. "When Is It My Turn?": The Heart of Listening—The Struggle to Suspend Our Own Needs

5. "You Hear Only What You Want to Hear": How Hidden Assumptions Prejudice Listening

6. "Why Do You Always Overreact?": How Emotionality Makes Us Defensive

III. Getting Through to Each Other

7. "Take Your Time—I’m Listening": How to Let Go of Your Own Needs and Listen

8. "I Never Knew You Felt That Way": Empathy Begins with Openness

9. "I Can See This Is Really Upsetting You": How to Defuse Emotional Reactivity

IV. Listening in Context

10. "It Takes Two to Tango": Listening Between Intimate Partners

11. "Nobody Around Here Ever Listens to Me!": How to Listen and Be Heard within the Family

12. "I Knew You’d Understand": Being Able to Hear Friends and Colleagues

13. "I’m Not Wasting My Time Talking to That Person!": How to Listen to People It’s Impossible to Agree With